ORDERS
How do I place an order?
You can place prepaid orders directly on our website at www.mokaebeauty.com. Simply click the "Add to Cart" button next to the product you’d like to purchase. Once all desired items are in your cart, proceed by selecting the "Checkout" option.
Next, you'll need to provide your contact information and shipping address. Once that is done, you’ll be directed to the payment page, where you can choose your preferred method of payment. After the payment is successfully completed, an order confirmation page with your details will appear.
We offer free shipping on all orders as an introductory offer. We do not take COD orders. If you prefer to place a Cash on Delivery (COD) BULK ORDER, please contact us via WhatsApp on +91-8433919066 or email at care@mokaebeauty.com and provide the following details:
- Full Name
- Email Address
- Mobile Number
- Complete Shipping Address
- Product Names and Quantities
However, please note that COD orders are only accepted under the condition that they will not be refused upon delivery. We kindly ask you to be certain of your purchase before placing a COD order. If a COD order is rejected at the time of delivery, you will no longer be eligible to place COD orders in the future.
Is my order confirmed if I haven’t received a confirmation email/message?
Once your order is successfully placed, a confirmation email will be sent to your registered email address. If you don’t see it, please check your spam folder. If you still cannot locate it, feel free to reach out to us at +91 8433919066 between 10 a.m. to 6 p.m. (Monday-Saturday) or email care@mokaebeauty.com. Kindly include your registered email address, phone number, and a screenshot of the payment.
What if my money was debited, but the order didn’t go through?
If a payment fails, please double-check that your details are correct and that your internet connection was stable during the transaction. In cases where your account has been charged despite a failed payment, the amount is usually refunded within 7-14 business days. If you have any additional issues or inquiries, feel free to contact us via WhatsApp or email at care@mokaebeauty.com, or call our customer care team at +91 8433919066 between 10 a.m. to 6 p.m. (Monday-Saturday).
Where can I find my Order ID?
Your Order ID will be included in the confirmation email and message you receive once your order is successfully placed.
How do I track my order?
After your order is shipped, a tracking link will be sent to your registered email address, allowing you to track your package.
Can I change the shipping address, phone number, or email for my order?
If you need to update your shipping address, phone number, or email, please contact us via WhatsApp or email at care@mokaebeauty.com. These changes can only be made within 3 hours of placing your order or before the order is shipped, whichever comes first. Once the order is dispatched, we won’t be able to make any changes. If any changes are requested after shipping, they may incur additional charges between INR 60-120, depending on the fees imposed by our courier partner.
CANCELLATIONS AND RETURNS
How can I cancel my order?
Orders cannot be canceled or modified during sales. Even if you place an order shortly before a sale, it cannot be canceled on that basis. Orders placed during regular periods can only be canceled if they haven’t been shipped. If you need to cancel, please contact us via WhatsApp at +91 8433919066 or email us at care@mokaebeauty.com with your Order ID within 3 hours of placing the order, or before it has been shipped.
When will I receive my refund if I cancel my order?
Once your order is canceled, the refund will be processed to the original payment method. You should receive the refund within 7-14 business days. For further assistance, you can contact us via WhatsApp at +91 8433919066 or email at care@mokaebeauty.com.