Can I return or exchange my order?

Returns are only accepted for products that are damaged, defective, or if the wrong item was shipped. To request a return, please contact us via WhatsApp at +91 8433919066 or email at care@mokaebeauty.com within 24 hours of receiving your order, providing an unboxing video and photos showing the issue. The damage or defect must be clearly visible in the photos for your complaint to be accepted. If you fail to provide the necessary evidence within 24 hours, we will be unable to process your claim, as this is the timeframe our shipping partners allow for such disputes.

All returns must include the original packaging and the safety materials provided. If the product is not returned in proper condition, the return will be disqualified, and we will reship the item back to you. Returns will not be accepted for products that have been used, opened, or tampered with. Once the product is returned and inspected, a replacement will be issued if it meets the return criteria. If not, the product will be sent back to you.

What should I do if my package was delivered open?

If the outer packaging is open or the seal has been tampered with, please refuse to accept the delivery. We cannot take responsibility for any orders where the packaging has been compromised, nor for any damaged, missing, or incorrect items in such packages.

When will I receive my refund for a return?

Once your return request is approved, a delivery agent will pick up the product from you. After it is received and inspected at our warehouse, a full refund will be issued. Refunds typically take 7-14 business days to reflect in your original payment method. If you have any further questions, you can contact us via WhatsApp at +91 8433919066 or email care@mokaebeauty.com.